Research (UXR)

Productivity tips

How to conduct user research and usability testing to inform design decisions

User research and usability testing are important techniques that can inform design decisions by providing insight into how users interact with a product or service.

To conduct user research, you can use a variety of methods such as interviews, surveys, focus groups, and observational studies. These methods can help you understand users’ needs, preferences, and behaviours.

To conduct usability testing, you can recruit participants who match your target user group and ask them to complete specific tasks while you observe and record their interactions with your product or service. This can help you identify usability issues and areas for improvement.

Here are some steps you can take to conduct user research and usability testing:

1. Define the research question or problem you want to investigate
2. Identify and recruit participants who match your target user group
3. Develop a script or list of tasks for participants to complete during the usability testing
4. Observe and record participants’ interactions and gather feedback
5. Analyse the data and identify patterns and themes
6. Use the findings to inform design decisions and iterate on your product or service.


It’s important to keep in mind that user research and usability testing should be an ongoing process throughout the design and development of a product or service.

by Cojo

by Cojo

Digital Product Design Studio based in the heart of London. We focus on research-led UX, UI design, strategy and testing. Designing mobile apps and websites.

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Getting the best from your digital product design team (UI/UX)